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Terms of Use - Long App

Last Updated: [26/05/25]

These Terms of Use constitute a legally binding agreement between you ("you" or "your") and Long ("Long", "we", "our" or "us"). The Terms govern your use of the Long Services made available to you on or through the Platform or otherwise. Long Services may be provided by Long or any Long Affiliate.

By accessing the Long Platform and/or using the Long Services, you agree that you have read, understood and accepted these Terms, together with any additional documents. You acknowledge and agree that you will be bound by and will comply with these Terms, as updated and amended from time to time.

If you do not understand and accept these Terms in their entirety, you should not use the Long Platform.

RISK WARNING

IMPORTANT NOTICE: Digital Assets involve substantial risks. Please read carefully.

The value of Digital Assets can fluctuate significantly and there is a material risk of economic loss when buying, selling, holding or investing in Digital Assets. Digital Assets may experience extreme price volatility, including the potential for total loss of value. Market conditions can change rapidly and unpredictably.

Key Risks Include:

You should therefore consider whether trading or holding Digital Assets is suitable for you taking into account your personal circumstances, financial or otherwise. You should never invest more than you can afford to lose.

Please ensure that you fully understand the risks involved before using the Long Platform and Long Services.

You acknowledge that we are not your broker, intermediary, agent or advisor and we have no fiduciary relationship or obligation to you in connection with any activities you undertake when using the Long Platform. We do not and are not providing any investment or consulting advice and no communication or information that we provide to you is intended to be, or should be construed as, advice of any kind.

You are responsible for determining whether any investment, investment strategy or related transaction is appropriate for you in light of your personal investment objectives, financial circumstances and risk tolerance and you are responsible for any associated loss or liability. We do not recommend that any Digital Asset should be bought, earned, sold or held by you. Before making the decision to buy, sell or hold any Digital Asset, you should conduct your own due diligence and consult your financial advisor. We are not responsible for the decisions you make to buy, earn, sell or hold Digital Assets based on the information or services provided by us, including any losses you incur arising from those decisions.

1. Introduction

1.1. Long is a platform designed to assist with the creation and trading of Digital Assets. The Long group provides users with a platform to create Digital Assets.

1.2. By using the Long Platform you are entering into a legally binding agreement with us. These Terms will govern your use of the Long Platform.

1.3. You must read these Terms, together with the documents referenced in the Terms, carefully and let us know if you do not understand anything.

1.4. You acknowledge that you will be bound by, and agree that you will comply with, any relevant additional terms and conditions that apply to your use of the Long Platform.

2. Eligibility

2.1. To be eligible to use the Long Platform, you must:

a. be an individual, corporation, legal person, entity or other organisation with the full power, authority and capacity to (i) access and use the Long Platform; and (ii) enter into and comply with your obligations under these Terms;

b. if you act as an employee or agent of a legal entity, and enter into these Terms on their behalf, you must be duly authorised to act on behalf of and bind such legal entity for the purposes of entering into these Terms;

c. not be located, incorporated, otherwise established in, or resident of, or have business operations in: i. a jurisdiction where it would be illegal under Applicable Law for you access or use the Long Platform, or cause us or any third party to contravene any Applicable Law; or ii. a country, region, or jurisdiction that we have restricted or prohibited from accessing the Long Platform from time to time at our sole discretion.

Geographic Restrictions: We reserve the right to restrict, limit, or prohibit access to the Long Platform from any country, region, or jurisdiction at any time and for any reason, including but not limited to:

Such restrictions may be implemented immediately and without prior notice. A current list of restricted jurisdictions may be maintained on our website, but we are under no obligation to maintain such a list or provide advance notice of changes.

2.2. We may amend our eligibility criteria at any time at our sole discretion. Where possible, we will give you notice in advance of the change. However, we may occasionally need to make changes without telling you in advance. This may include where:

a. we are making the change as a result of legal and/or regulatory changes; b. the changes being made are in your interest; and/or c. there is any other valid reason which means there is no time to give you notice.

Where we are unable to give you advance notice, we will let you know of the change as soon as possible after it is made.

3. Long Platform

3.1. Usage of the Long Platform is provided at our absolute discretion. We reserve the right to refuse any usage of the Long Platform without reason or restrict your access to the Long Platform at any time.

3.2. You must not post, upload or publish to the Long Platform any abusive, defamatory, dishonest, or obscene message or any messages intended to manipulate a market or to spread false or misleading information or messages that are otherwise in contravention of Applicable Laws, and doing so may result in termination of or restrictions on the availability of the Long Platform to you.

3.3. You must not post, upload or publish to any platform or media any abusive, defamatory, dishonest, or obscene message or any messages intended to manipulate a market or to spread false or misleading information or messages that are otherwise in contravention of Applicable Laws in respect of Digital Assets created on the Long Platform, and doing so may result in termination of or restrictions on the availability of the Long Platform to you.

4. Fees and Calculations

4.1. Fee Structure: Long reserves the right to charge fees for use of the Long Platform at its sole and absolute discretion. We make no commitment to maintain any particular fee structure, fee levels, or to provide the Platform at no cost. All fees are subject to change at any time without prior notice, unless otherwise required by applicable law.

4.2. Fee Determination: Fees may be determined based on various factors including but not limited to transaction volume, market conditions, operational costs, regulatory requirements, or any other factors we deem relevant. We may implement different fee structures for different users, regions, or types of transactions at our sole discretion.

4.3. Payment of Fees: You agree to pay all applicable fees in connection with your use of the Long Platform as may be imposed and communicated to you from time to time. You authorise us to deduct all applicable fees, commissions, interest, charges and other sums that you owe from the Wallet that you connect to the Long Platform under these Terms.

4.4. No Fee Guarantees: We make no representations or warranties regarding fee levels, fee structures, or fee stability. Fees may be introduced, modified, increased, decreased, or eliminated at any time at our sole discretion.

4.5. Fee Notification: While we may provide notice of fee changes, we are under no obligation to do so except as may be required by applicable law. Your continued use of the Long Platform following any fee changes constitutes acceptance of such changes.

4.6. Calculations: Any calculations made by Long in connection with your use of the Long Platform are final and binding on you in the absence of Manifest Error.

5. Records

We keep your personal data to enable your continued use of the Long Platform, and as may be required by law such as for tax and accounting purposes, compliance with anti-money laundering laws.

6. Accessing the Long Platform

6.1. To access the Long Platform you must have the necessary equipment (such as a computer or smartphone) and access to the internet. You can access the Long Platform through the use of bots or otherwise as we may permit from time to time.

6.2. The use of the Platform and other access methods may be subject to such additional terms as we require from time to time and shall communicate to you.

7. Transactions

7.1. You acknowledge and agree that where you execute any Transaction with Improper Intent and/or in the case of Manifest Error, Long is authorised by you (without any payment or penalty or liability due by Long and provided that such action is in compliance with Applicable Law) to cancel/void such Transaction (to the extent possible), take such actions as Long may reasonably deem fit and treat such Transaction as if they had never been entered into.

7.2. We may be required under these Terms or Applicable Law to share information about your activities on the Long Platform with third parties and within the Long Group. You acknowledge and agree that we are entitled to disclose such information.

8. Submission of Instructions

8.1. You must ensure that any Instruction submitted is complete and accurate. We are not required to verify the accuracy, authenticity or validity of any Instruction and will not monitor or reject Instructions on the basis that they are, or appear to be, duplicates. However, if we are in doubt as to the accuracy, authenticity or validity of an Instruction, we may refuse to act upon or defer acting upon any Instruction, or seek further information with respect to the Instruction.

8.2. Instructions are irrevocable and therefore once an Instruction has been submitted you have no right to rescind or withdraw it without our written consent. Your Instruction is not deemed to be received by us until it has been received by our server. Our record of all Instructions will be conclusive and binding on you for all purposes. n), then we have the right to refuse to effect any Transaction. Long may also refuse to act on instructions to the extent permitted by these Terms. It is your responsibility to hold sufficient Digital Assets in your Wallet.

8.4. You are aware that Instructions and information transmitted on the Platform or by email are generally transmitted via the internet and may be routed via public, transnational installations which are not specifically protected. We cannot guarantee that the Instructions and information transmitted will be completely protected against unauthorised access, and you accept the associated risks.

9. Transaction Processing

9.1. We do not represent or warrant that any actions by you on the Long Platform will be completed successfully or within a specific time period.

9.2. You agree to permit us (but agree to not require us) to keep a record of all Transaction information as long as it is required to fulfil their intended purposes, or such other period as prescribed by Applicable Law.

10. Material interests and conflicts

10.1. You understand and agree that neither your relationship with us nor any services we provide to you, nor any other matter, will give rise to any duties on our part or on the part of any Long Affiliate, whether legal, equitable, fiduciary in nature, save as are expressly set out in these terms. In particular, we and any Long Affiliate may from time to time act in more than one capacity, and in those capacities we may receive fees or commissions from more than one user (including you). You agree that we may act in such capacities and provide any other services or carry out any business with or for you, any Long Affiliate or any other user.

10.2. You understand and agree that neither we nor any Long Affiliate will be required to: (i) have regard to any information known to us, or to any Long Affiliate, which is or may be a material interest; (ii) disclose any such information to you; or (iii) use any such information for your benefit. You further acknowledge that from time to time we may receive general market information in the course of providing access to the Long Platform to you, which we may use in the ordinary course of our business.

10.3. We have established and maintain effective organisational and administrative arrangements with a view to taking all appropriate steps to identify and manage conflicts of interest between us and our users and relevant third parties, so as to prevent conflicts of interest from adversely affecting the interests of our users. We reserve the right at all times to decline to act for you where we are not able to manage a conflict of interest in any other way.

11. Transaction limits

Your activity on the Long Platform may be subject to limits that Long shall determine from time to time at its sole discretion.

12. Security

12.1. You are responsible for taking appropriate action to protect your hardware and data from viruses and malicious software, and any inappropriate material. Except as provided by Applicable Law, you are responsible for backing up and maintaining duplicate copies of any information you store or transfer through the Long Platform. We are not responsible for any claim or losses resulting from your failure to comply with this clause.

12.2. At all times, you and any Permitted Users shall maintain adequate security and control of all of the information used to access the Long Platform. You are responsible for taking the necessary security measures to protect such details, including by:

a. strictly abiding by all of our mechanisms or procedures; b. never allowing remote access or sharing your computer and/or computer screen with someone else when you are logged into the Long Platform; c. remembering that under no circumstances will we ask you to share any of your passwords or 2-factor authentication codes or similar.

12.3. You must keep the information used to access the Long Platform secure against any attacks and unauthorised access.

12.4. It is important that you monitor your Activity History to ensure any unauthorised or suspicious activity on your account is identified and notified to us as soon as possible. You acknowledge that any Security Breach may result in unauthorised access to your account by third parties and the loss or theft of any Digital Assets and/or funds from your Wallet and any associated Wallets or accounts.

12.5. If you suspect a Security Breach, you must ensure that:

a. we are notified immediately and continue to be provided with accurate and up to date information throughout the duration of the Security Breach; b. you take any other steps that we may reasonably require to reduce, manage or report any Security Breach.

12.6. We reserve the right to request, and you agree to promptly provide, any and all information and documents we deem relevant or necessary in connection with an actual or suspected Security Breach. You further acknowledge and agree that we may provide such information to any third party that we deem necessary in order to investigate or resolve any Security Breach.

13. Privacy

13.1. Our collection and use of personal data in connection with these Terms and use of the Long Platform is as provided in our Privacy Policy (as updated from time to time). You acknowledge that we may process personal data in relation to you, that you have provided to us, or we have collected from you in connection with these Terms. Your personal data will be processed in accordance with the Privacy Policy, which shall form part of these Terms.

13.2. You represent and warrant that:

a. you acknowledge that you have read and understood our Privacy Policy. b. our business changes regularly and our Privacy Policy will change also. Therefore, if from time to time we provide you with a replacement version of the Privacy Policy, you will promptly read the Privacy Policy.

14. Amending the Terms

14.1. We can make changes to these Terms and any terms and conditions incorporated by reference at any time and your continued use of the Long Platform constitutes your consent to such changes. Changes to these Terms will be published on our website and may also be notified to users by such other means as Long determines at its sole discretion.

14.2. Generally, we will try to notify users prior to changes to these Terms taking effect. However, we may occasionally need to make changes that are effective immediately, in which case users will be notified as soon as possible after the changes take effect. The circumstances in which changes to these Terms may take effect immediately may include, for example and without limitation, where:

a. the change is to address legal and/or regulatory requirements; b. the changes are made to clarify the Terms.

14.3. If you do not wish to accept the changes, please cease to use the Long Platform. In absence of your ceasing to use the Long Platform, your continued access to or use of the Long Platform shall be deemed acceptance of the updated Terms.

14.4. We may also make changes to the fees charged from time to time, which may include introducing new fees and/or charges. If you do not wish to accept the changes, please cease to use the Long Platform. In absence of such cessation, your continued access to or use of the Long Platform shall be deemed acceptance of the updated Terms.

15. Termination, suspensions, restrictions

15.1. We may at any time modify or discontinue, temporarily or permanently, any portion or feature of the Long Platform. In particular, we may: (i) refuse to complete or block, cancel, or, where permitted by Applicable Law, reverse (the extent possible) any action you have undertaken; (ii) terminate, suspend, or restrict your access to any or all of the Long Platform; (iii) refuse to transmit information or instructions to third parties (including but not limited to third-party Wallet operators); and/or (iv) take whatever action we consider necessary, in each case with immediate effect and for any reason including, but not limited to where:

a. you are not, or are no longer, eligible to use the Long Platform; b. we reasonably suspect that: i. the person connecting to the Long Platform with your Wallet is not you, or we suspect that you have been or will be using the Long Platform for any illegal, fraudulent, or unauthorised purposes; ii. information provided by you is wrong, untruthful, outdated, or incomplete; c. we have reasonable concerns in relation to your creditworthiness or financial status; d. we reasonably consider that we are required to do so by Applicable Law, or any court or authority to which we are subject in any jurisdiction; e. we have determined or suspect: i. that you have breached these Terms; ii. that any activity is unauthorised, erroneous, fraudulent, or unlawful or we have determined or suspect that the Long Platform or your Wallet are being used in a fraudulent, unauthorised, or unlawful manner; iii. there is any occurrence of money laundering, terrorist financing, fraud or any other crime in connection with your usage of the Long Platform; f. the use of the Long Platform is subject to any pending, ongoing or threatened litigation, investigation, or judicial, governmental or regulatory proceedings and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your usage of the Long Platform; g. you owe amounts to us that are not satisfied, whether due to a chargeback or on any other basis; h. you have taken any action that may circumvent our controls without our written consent; or i. there is any other valid reason which means we need to do so.

We will take reasonable steps to provide you with appropriate notice.

15.2. You acknowledge and agree that:

a. the examples set out in clause 15.1 above of when we might take action to terminate, suspend, close or restrict your access to the Long Platform is a non-exhaustive list; and b. our decision to take certain actions, including, without limitations, to terminate, suspend, or restrict your access to your usage of the Long Platform, may be based on confidential criteria that are essential to our risk management and security protocols. You agree that we are under no obligation to disclose the details of our risk management and security procedures to you.

15.3. Where we terminate, suspend, hold or restrict your access to the Long Platform:

a. if you have Instructions or Transactions that are open, they may be closed by you, or by us, depending on the circumstances of the termination, suspension, hold, restriction or other action we take; b. you authorise and grant us the right to deduct costs and fees directly from any assets in the Wallet that you connected to the Long Platform.

15.4. If we are informed and reasonably believe that any Digital Assets in your Wallet are stolen or otherwise are not lawfully possessed by you (whether by error or otherwise), we may, but have no obligation to terminate your usage of the Long Platform. We will not become involved in any dispute, or the resolution of the dispute, relating to (i) any Digital Assets you have in your Wallet or may have used with regard to the Long Platform; or (ii) the Digital Assets on the Long Platform that may have been created, bought or sold using such Digital Assets.

16. Long IP

All Long IP shall remain vested in Long or a Long Affiliate.

17. Licence of Long IP

We grant to you a non-exclusive licence for the duration of these Terms, or until we suspend or terminate your usage of the Long Platform, whichever is sooner, to use the Long IP, excluding the Trade Marks, solely as necessary to allow you to access and use the Long Platform for non-commercial personal use, in accordance with these Terms.

18. Licence of User IP

18.1. You grant to us a perpetual, irrevocable, royalty-free, worldwide and non-exclusive licence to use the User IP to the extent it:

a. forms part of, or is necessary for the use of, any Created IP; and b. is necessary to allow us to provide you with access to the Long Platform, from time to time.

18.2. The licence granted by you under this clause includes our right to sub-licence to a third party to the extent required to enable us and any Long Affiliates to provide you with the services on the Long Platform, or any part of them.

19. Created IP

19.1. The Created IP shall automatically vest in us from time to time on the date on which it is created.

19.2. You hereby assign to us (and agree to procure that any agents, representatives or contractors assign), with full title guarantee, title to all present and future rights and interest in the Created IP.

19.3. If requested to do so, you shall (and agree to procure that any agents, representatives or contractors shall), without charge to us, sign and/or execute all documents and do all such acts as we may require to perfect the assignments under this clause.

20. General

20.1. You agree and acknowledge that: (i) we are not responsible for any User Material (whether provided by you or by third parties) which may be used on, uploaded to or made available on the Long Platform; and (ii) use of any such User Material is at your own risk and that we do not provide any warranties in relation to the same.

20.2. We shall have the right at our sole and absolute discretion to remove, modify or reject any content that you submit to, post, use or display on the Platform (including any User Material) for any reason. We reserve the right to take any actions as we deem appropriate at our sole discretion, including giving a written warning to you, removing any User Material, recovering damages or other monetary compensation from you, suspending or terminating your access to the Long Platform. We shall also have the right to restrict or ban you from any and all future use of the Long Platform.

20.3. You agree that we may record any communications, electronic, by telephone, over video call, chat, VOIP or otherwise, that we have with you in relation to these Terms, and that any such record that we keep will constitute evidence of the communications between you and us. You agree that telephone conversations and video calls may be recorded so that we can respond to inquiries, ensure compliance with applicable laws, improve our services and provide customer support.

21. Prohibited use

21.1. By using the Long Platform or carrying out any Transaction, and without prejudice to any other restriction or limitation set out in these terms, you agree that you will not:

a. breach these Terms or any agreement entered into pursuant to, or in connection with, these Terms; b. use the Long Platform in a manner that violates our Prohibited Use Policy; c. use Long Platform for commercial purposes, including transactions on behalf of other persons or entities, unless expressly agreed by us in writing; d. use the Long Platform for anything which, in Long's sole opinion, is conduct designed to control or artificially affect the price of any Digital Asset (market manipulation) including, without limitation, pump and dump schemes, wash trading; e. engage in fraudulent activities, or cause us to suspect that you have engaged in fraudulent activities or Transactions; f. undertake any activities or use the Long Platform in a manner that results in, or may result in, complaints, disputes, claims, reversals, chargebacks, fees, fines, penalties, or other liability to us, other users, third parties, or yourself; g. provide false, inaccurate or misleading information in connection with your use of the Long Platform, in communications with us, or otherwise connected with these Terms; h. use automated systems, bots, or other unauthorized methods to access or interact with the Long Platform; i. attempt to reverse engineer, decompile, or otherwise derive the source code of the Long Platform; j. introduce viruses, malware, or other harmful code to the Long Platform; k. violate any applicable laws, regulations, or third-party rights; l. access or use the Long Platform from prohibited jurisdictions; m. create multiple accounts to circumvent restrictions or limitations.

22. Representations and warranties

22.1. You hereby represent and warrant to us, at all times, the following:

a. all decisions made in connection with these Terms were solely and exclusively based on your own judgement and after your own independent appraisal of your financial resources, ability and willingness to take relevant risks and financial objectives; b. you have full power, authority, and capacity to (i) access and use the Long Platform; and (ii) enter into and comply with your obligations under these Terms; c. you have obtained all necessary consents and authorizations required to use the Long Platform; d. your use of the Long Platform will not violate any applicable laws or regulations; e. you will not use the Long Platform for any illegal or unauthorized purposes; f. all information you provide to us is accurate, complete, and up-to-date.

23. Technology disclaimers

23.1. The Long Platform is provided on an "as is" and "as available" basis without any representation or warranty, whether express or implied, to the maximum extent permitted by Applicable Law. We disclaim any implied warranties of title, merchantability, fitness for a particular purpose and/or non-infringement.

23.2. We do not guarantee that the Long Platform will be uninterrupted, timely, secure, or error-free. You acknowledge that Digital Asset transactions are irreversible and that we have no ability to reverse transactions once they have been submitted to a blockchain network.

23.3. We make no representations or warranties regarding the performance, functionality, or availability of any blockchain networks or Digital Assets.

24. Indemnity

24.1. You hereby undertake and agree to indemnify us and hold us harmless upon demand from and against any claims, suits, actions, demands, disputes, allegations, or investigations brought by any third-party, governmental authority, or industry body, and all losses, damages, costs, and expenses arising out of or in connection with:

a. your access to or use of the Long Platform; b. your breach of these Terms; c. your violation of any applicable laws; d. your violation of the rights of any third party; e. any Digital Assets created, bought, or sold using the Long Platform.

25. Liability

25.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

25.2. Our total liability to you for all claims arising out of or relating to these Terms or your use of the Long Platform shall not exceed the total amount of fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

25.3. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

26. Governing law

These Terms shall be governed by and construed in accordance with the laws of the Cayman Islands, without regard to its conflict of law principles.

27. Dispute Resolution

27.1. Good Faith Negotiations: Please contact Long first if you have any concerns with the Services. We would like to address your concerns without resorting to formal legal proceedings, if possible. We will attempt to resolve the dispute internally as soon as possible. The parties agree to negotiate in good faith for a period of one month to resolve the dispute (which discussions shall remain confidential and be subject to applicable rules protecting settlement discussions from use as evidence in any legal proceeding).

27.2. Notice of Claim: In the event the dispute cannot be resolved satisfactorily, and you wish to assert a Claim against Long, then you agree to set forth the basis of such Claim in writing in a "Notice of Claim," as a form of prior notice to Long. The Notice of Claim must (i) describe the nature and basis of the claim or dispute, (ii) set out the specific relief sought, (iii) include your Wallet reference. The Notice of Claim should be submitted to our Customer Support.

27.3. Prerequisites: The submission of a dispute to Long for resolution internally and the delivery of a Notice of Claim to Long are prerequisites to commencement of an arbitration proceeding (or any other legal proceeding).

27.4. Binding Arbitration: You and Long agree that, subject to the immediately preceding clauses above, any Claim shall be determined by mandatory final and binding individual (not class) arbitration conducted in the Cayman Islands in accordance with the Cayman Islands Arbitration Law (as revised) and any applicable rules thereunder.

27.5. Arbitration Details:

27.6. Arbitrator Authority: You and Long further agree that the arbitrator shall have the exclusive power to rule on his or her own jurisdiction, including without limitation any objections with respect to the existence, scope or validity of the agreement to arbitrate, or to the arbitrability of any Claim.

27.7. Time Limitations: Any arbitration against Long must be commenced by filing and serving a Notice of Arbitration in accordance with Cayman Islands Arbitration Law within one year after the date that the user asserting the Claim first found out or reasonably should have found out the alleged act, omission or default giving rise to the Claim ("Limitation Period"). The Limitation Period shall include the dispute resolution period set out at clause 27.1. There shall be no right to any remedy or relief for any Claim if the Notice of Arbitration is not filed and served on Long within that Limitation Period.

27.8. Confidentiality: The parties agree that the arbitration shall be kept confidential. The existence of the arbitration, the existence or content of the Claim, all documents and information provided or exchanged in connection with the arbitration, and any submissions, orders or awards made in the arbitration shall be kept confidential except as may be required by applicable law or court order.

27.9. Survival: The arbitration provisions set forth in this clause will survive termination of these Terms.

28. Class Action Waiver

You and Long agree that any Claims shall be brought against Long in an arbitration on an individual basis only and not as a plaintiff or class member in a purported class or representative action. You further agree to waive any right for such Claims to be brought, heard, or arbitrated as a class, collective, representative, or private attorney general action, to the extent permissible by applicable law. Combining or consolidating individual arbitrations into a single arbitration is not permitted without the consent of Long.

29. Contact

If you have questions, feedback or complaints you can contact us through our official support channels available on the Long Platform at app.long.xyz.

30. Wallets

30.1. The Wallet functionality that may be provided via the Long Platform may be provided by third-party providers (including but not limited to Privy.io) and shall remain the responsibility of such third-party providers and you. Long reserves the right to change wallet providers at any time without notice.

30.2. Neither Long nor its affiliates shall be responsible for the operation or features of any third-party Wallet or be liable for any losses or damage incurred or suffered directly or indirectly as a result of using any third-party Wallet services.

30.3. Your use of any third-party Wallet services may be subject to additional terms and conditions imposed by such third-party providers.

31. General terms

31.1. You must comply with all Applicable Law, licensing requirements and third party rights (including data privacy laws and anti-money laundering and countering the financing of terrorism laws) in your use of the Long Platform.

31.2. We may give notice to you by electronic means. Notices may be given, and are deemed to be received, whether or not a notice of delivery failure is received. You may give us notices only as we direct, which may change from time to time.

31.3. The Terms constitute the whole agreement between you and us with respect to the Long Platform. Each party acknowledges that it has not relied on any statement, representation, assurance or warranty other than as expressly set out in the Terms.

31.4. You may not assign or transfer any of your rights or obligations under the Terms without our prior written consent. However, we may assign or transfer any of our rights or obligations under the Terms at any time.

31.5. If any clause of the Terms is or becomes illegal, invalid, or unenforceable, the remaining clauses will not be affected.

31.6. We may record any communications with you, and such recordings may be used as evidence in any proceedings.

31.7. These Terms may be translated into other languages. In the event of inconsistency or ambiguity, the English text will prevail.

31.8. It is your responsibility to determine what taxes apply to your use of the Long Platform and to collect, report, and remit the correct tax to the appropriate tax authority. We are not responsible for determining or collecting any taxes.

32. Definitions

In these Terms:

"Activity History" means the record of your Transactions and activity on the Long Platform.

"Applicable Law" means all relevant or applicable laws, regulations, and regulatory requirements.

"Digital Assets" means digital representations of value or rights which may be transferred and stored electronically, using distributed ledger technology, including cryptocurrencies, tokens, and NFTs.

"Instruction" means any instruction, request, or order submitted to the Long Platform by you.

"Long Affiliate" means any person or entity officially affiliated with Long.

"Long Platform" means the digital platform operated by Long accessible at app.long.xyz.

"Manifest Error" means any obvious error or omission that is clearly inconsistent with market conditions.

"Transaction" means the creation, buying, selling, or trading of Digital Assets through the Long Platform.

"Wallet" means the digital asset wallet that you connect to the Long Platform.

This document constitutes the entire agreement between you and Long regarding your use of the Long Platform. These Terms supersede all prior or contemporaneous understandings regarding such subject matter.